Making your technology work hard so you can too!
MSP Services
Teejay's offers bundles, individual services, and devices to secure, optimize, and take care of the technology that helps your business flow. One of the most common issues found in organizations is security. Don't get caught with no plan in place for ransomware or if a server is lost.
Customer Satisfaction
The feedback received from our customers is the reason we are the company for you. The customer satisfaction bar is set high for our company.
Help
Desk
The responses to problems raised are within the constraints of SLAs. Responding promptly with specific responses to questions raised.
Account Management
Building good relationships by delivering a strategic IT service. Providing open communication between you and your account manager.
Support and Maintenance
Maintaining is part of the service we provide. There are protocols in place to ensure a response promptly to any problem that arises.
MSP Bundles
Technical Support
​Offering multiple support options; bronze, silver, and gold to fit the amount of support an organization needs.
System Management
Backup and disaster recovery plan and services to respond quickly and efficiently.
Security Management
Network, workspace, and equipment security assess threats and vulnerabilities within your system.
Other Services
The services offered are a help desk, cloud storage, hardware procurement, system security, management, business continuity, and disaster recovery. We offer other customized solutions for special situations. We do this to ensure your organization is receiving everything it needs to move forward.
MSP Standards
• Resource Management – Work does not exceed the capacity of the business.
• Risk Monitoring – Acceptable levels of risk are defined and kept within agreed limits.
• Quality – Internal quality requirements are defined and met.
• Site Documentation – There is clear and understandable documentation for the IT solution.
• Control Non-Conforming IT Solutions – Components that do not work are not deployed.
• Auditability – There is evidence of the correct work being carried out.
• Acceptance Procedure – Procedure exists to validate acceptance of the solution.
• Business Case – Documented steps to develop a business case for a proposed solution.
• Management of Change – Assisting the client in making sure the solution is successfully adopted.
• System and Data Migration – Manage the process of migrating existing systems and data.
• Systems Integration – Manage a systems integration process.
• Documentation – The client has the correct documentation for their software solution.
• Project Management – Ensure that the project is delivered accurately, on time, and within budget.
• Understand Competencies – Records are kept of staff development needs.
• Integrity – Assure that IT solutions are delivered without interference.
• Delivery Across the Business – Ensure that the client gets what they expect.
• Timely Payments – To manage cash flow and suppliers’ expectations.
• Sub-Contractor SLAs – SLAs show that internal quality requirements are defined and met.
• Manufacturer Relationships – Making use of the opportunities with manufacturers and suppliers.
• Training – Offering training to you to ensure you can use the solution effectively.